TERMS AND CONDITIONS.

and Privacy Policy

All the things you really need to know before you buy!

TERMS and CONDITIONS

Click here for our Privacy Policy

These Terms and Conditions only apply to goods purchased direct from the Made In The New Forest - Just SO Studio website.

For any purchases made direct from a makers own site, please refer to the T & C's on their website. Made In the New Forest - Just SO Studio accept no responsibility for purchases made from these sites.

Products

I always try to keep the website as up to date as possible, however it is not always possible!

Some of the items are made to order so may take a little longer than those kept in stock, in which case I will keep you informed by e-mail of expected delivery times. Most bespoke items take 2-3 weeks to make, if this is a problem please contact me to discuss a suitable arrangement.

All goods remain the property of Made In The New Forest - Just SO Studio until payment is received in full.

Remember that all of the items are hand-crafted and not mass produced, so therefore slight variations in colour and design are always possible.  This adds to their appeal and makes each item unique!

All measurements quoted are approximate and reproduction of colours is is only as accurate as publishing and photographic technology will allow.

Payment

Payment for all orders is at point of sale not dispatch.  Payments must be made using our online payment system.  Our online payment system is with PayPal which allows payment using any major credit/debit card.  PayPal is a secure online payment system and is regulated by the Financial Services Authority.

Customers do not need a Pay Pal account, you can use a credit or debit card to pay into our Pay Pal account.

To be able to purchase products on this website you must stipulate a delivery address in the UK (PO box numbers or hotels are not acceptable).

We reserve the right to refuse any purchase by anyone at any time.

Confirmation

When we have received your order and payment we will send a confirmation e-mail that your order is being processed. 

You will then receive an e-mail to inform you that your order has been dispatched.

Deliveries

Delivery Charges for UK addresses:

£3.95 for all orders unless specified otherwise

UK mainland delivery charges will be added to your invoice and an estimated delivery time given to each product. 

Once you have made your puchase of a stock item I will ship it to you as soon as possible, usually within 48 hours, however, please allow up to 14 days for delivery.  If your parcel has not arrived within 14 days of receiving your dispatched e-mail, please contact us. ( But remember that for any non-delvered items Royal Mail will only investigate a missing item after 21 days).

Once you have placed an order for a piece to be made I will keep you up to date with progress and estimated delivery time.

We all try really hard to meet delivery times but please remember these are just estimates and postal services aren't always as efficient as we would like them to be!

I use Royal Mail for all deliveries and depending on size and craft ordered, a signature may be required.

Please note, this website is for UK deliveries only.  For orders outside the UK please contact us by e-mail - info@madeinthenewforest.com

Please ensure that your delivery address details are correct.  I cannot be held responsible for any delivery problems that arise due to incorrect delivery details. 

Made In The New Forest - Just SO Studio cannot be held responsible for delays due to bad weather or postal strikes.

Returns 

All queries regarding returns should sent by contacting us at:

returns@madeinthenewforest.com 

If an item is faulty in any way please contact us within 7 days of receipt.

Any bespoke or personalized items are non refundable, unless faulty.

Copy right 

Copyright © 2015, Sally Ovenden, Just SO Studio, Made In The New Forest
(1)      Ownership of copyright
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by us and our licensors.

We do not grant you any other rights in relation to this website or the material on this website.   In other words, all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission.
(2)     Data mining
The automated and/or systematic collection of data from this website is prohibited.
(3)      Permissions
You may request permission to use the copyright materials on this website by contacting us.